Frequently Asked Questions

Can’t find what you’re looking for? Contact our Customer Care.

We’re here Monday to Friday, 9:00 AM to 6:00 PM UAE Standard Time.

What payment methods are accepted?

We accept the following forms of
payment:

  • Credit/Debit card: VISA/MASTERCARD
  • TABBY, Buy now and pay later!

When will I receive my order?

We pride ourselves on fast
delivery times across the Middle East. Click here to take a look at where we ship and our expected transit
times per region. 

Do You Ship internationally?

Currently, we deliver in countries including Bahrain, Saudi Arabia, Kuwait, Oman and Qatar.

I ordered the wrong size, how can you replace it?

Yes, we can arrange a size replacement for you. Kindly click here to proceed with lodging your request.

How do I return an item?

WITHIN DUBAI

  • You are advised to fill the form to raise the return/exchange request.
  • We will send replaced order within 24-48 hours after we receive the item and do the inspection and quality check.

OUTSIDE DUBAI (All other Emirate and International)

  • You are advised to fill the form to raise the return/exchange request.
  • Then, you will be asked to send back the item(s) first at our address.
  • After inspection and assessment of the item (if approved), the replacement will be delivered by us:
  • Within UAE: 24-48 hours
  • Outside UAE: 3-7 working days based on the country and customs delay.

How can I try your shoes on?

We understand you'd like to try on a pair first however, we are a 100% online retailer and therefore do not have a showroom to point you to... however, our returns policy and delivery service are pretty amazing where if you order before 1:00 pm (only for customers based in Dubai), you will receive them on the same day. You will be able to try these on from the comfort of your home and then send them back for exchange or refund if there are any issues regarding the specific style or sizing.

Where is your store located?

We are a 100% online retailer and therefore do not have a showroom to point you to.