Return Policy

We have complete trust in our products, but we know they may not always fit the first time! Our return policy is one to be celebrated. We accept any return within a time period of 14 days from the date of order placement and process refunds within 72 hours after receiving the returned items.

DUBAI

  • Customers are requested to fill out the form below to raise the return/exchange request.
  • In case of an exchange, item(s) will be picked up by us first. After inspection (if approved), the replacement will be delivered within 24–48 hours.
  • In case of a return, item(s) will be picked up by us first. After inspection (if approved), the refund will be processed within 48–72 hours.
  • Please note: Customers in remote areas are requested to send us the item(s) back to our address for inspection in case of either an exchange or return. Please click on the link to see the full list of remote areas.

OTHER EMIRATES

  • Customers are requested to fill out the form below to raise the return/exchange request.
  • In case of an exchange, customers are requested to send back the item(s) first to our address. After inspection and assessment of the items (if approved), the replacement will be delivered by us within 24–48 hours.
  • In case of a return, customers are requested to send back the item(s) first to our address. After inspection and assessment of the items (if approved), the refund will be processed within 48–72 hours.

INTERNATIONAL

  • Customers are requested to fill out the form below to raise the return/exchange request.
  • In case of an exchange, customers are requested to send back the item(s) first to our address. After inspection and assessment of the items (if approved), the replacement will be delivered by us in 3–7 working days (depending on the country and customs delays).
  • In case of a return, customers are requested to send back the item(s) first to our address. After inspection and assessment of the item(s) (if approved), the refund will be processed within 48–72 hours.
  • Please note: The postage charges and any customs duties incurred by us in this process will be deducted from the final refund amount.

Important Note:
We only accept one exchange per order, as we know that you cannot always get your perfect item the first time around. Any other requests will be reviewed on a case-by-case basis.

Conditions to be met:

  • Must include proof of purchase
  • Must not be worn or damaged in any way
  • Must be returned unwashed for clothing
  • Must include original packaging, tags, and labels

 

Cancellation Policy
We accept cancellation requests within 14 days from the date of order placement. Learn more about the details below:

DUBAI

  • Customers can cancel the order at any time before it is shipped, and the refund will be processed within 48–72 hours.
  • Once the order is shipped, our standard return process mentioned above will apply.

    OTHER EMIRATES

    • Customers can cancel the order at any time before it is shipped, and the refund will be processed within 48–72 hours.
    • Once the order is shipped, our standard return process mentioned above will apply.

    INTERNATIONAL

    • Customers can cancel the order at any time before it is shipped, and the refund will be processed within 48–72 hours.
    • If the customer requests a cancellation once the order is shipped, the postage charges and any customs duties/taxes incurred in the process will be deducted from the final refund amount.
    • The refund will be processed within 48–72 hours once the shipment is received back from the courier.
    • Please note: It can take 5–14 days for the return of the shipment from the courier (depending on the destination and customs delays).